Refund policy

Last updated: October 28, 2026

Damaged, faulty or wrong items

If an item arrives damaged, leaking, faulty, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, and you won't need to send anything back.

Changed your mind

You can return unopened, unused items in their original packaging within 30 days of delivery. Email us first for return instructions; returns sent without contacting us can't be processed. Return shipping is paid by the customer, and original shipping charges aren't refunded.

Opened products

For hygiene and safety, we can't accept returns of skincare that has been opened or used. If a product irritates your skin, stop using it and email us within 30 days of delivery. We'll review it and do our best to make it right.

Refunds

Once we receive and check your return, or approve a damaged-item claim, we'll refund your original payment method within 10 business days. Your bank may take a few more days to show it.

Cancellations

You can cancel an order for a full refund within 24 hours of placing it, as long as it hasn't shipped. Email us as soon as possible.

Lost packages

If your order hasn't arrived within 30 business days of purchase, contact us and we'll send a replacement or refund you in full.

Contact

To start a return or claim, email support@seonbi.store with your order number, or call (831) 515-8685.